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Information on Coronavirus (COVID-19): Learn More

Coronavirus (COVID-19) Information

Coronavirus (COVID-19) Information

Confirmed cases of the novel Coronavirus (COVID-19) are rising in North Carolina and that trend will likely accelerate as test kits become more available. This will put a great deal of pressure on healthcare providers and challenge them to operate in new ways.
CCNC and NC AHEC want to support providers in this difficult time. We will be monitoring Coronavirus developments closely and sharing information and workflow guidance with healthcare providers as quickly as we can. On this page you will find both general information about the Coronavirus and specific information including coding suggestions for healthcare providers serving Medicaid beneficiaries.


Important sites for keeping up with general COVID-19 developments are:

NC Department of Health and Human Services (NC DHHS)

Centers for Disease Control and Prevention (CDC) 

Centers for Medicare and Medicaid Services

North Carolina AHEC


Community Care of North Carolina



In order to reduce the spread of the COVID-19 to citizens and health care providers across North Carolina, the NC DHHS is implementing some important changes to Medicaid Billing policies. Please see the links below for their latest releases.

For information about Medicaid coding for telehealth and COVID-19, contact NC DHHS.

Community Care of North Carolina






American Academy of Family Physicians


Mid-Atlantic Telehealth Regional Consortium


American Academy of Pediatrics


Rural Health





NC DHHS has published guidance on requesting PPE from the state. The link to this information can be found here.

The guidance states, “If after implementing and exhausting all conservation measures, your health care agency or facility is in critical need of PPE supplies, please go to the corresponding link below to detail those needs for PPE ONLY. 

Since community based clinician practices do not fall under EMS, Skilled Nursing, or Hospital, the “other health care facility” link should be used.

The link to request healthcare consumable resources is here: COVID-19 North Carolina All Providers Healthcare Resource Request Form.

What to Do if You NEED PPE

COVID-19 Testing
Provider Resources & Guidance


Patient Education
Provider Social Media Materials


Community Care of North Carolina




Resources from Provider/Academic Organizations

The following are unofficial resources generated by provider organizations and academic organizations. Use at your own risk and contact regulatory authorities like NC DHHS or CDC if you have detailed questions. Note: The provision of services under these codes may require you to establish new workflows and clinical processes. Your local CCNC and AHEC staff are available to assist you in implementing these new processes.

Community Care of North Carolina




Additional Resources


If you have questions related to pharmacy, please contact Patrick Brown.

Community Care of North Carolina
  • CARES Financial Tip Sheet 
  • Check the webinar section of this site for the recent SBA presentations on small business resources


Federal Legislation on COVID-19


Small Business Administration (SBA)

Businesses economically impacted by COVID-19 can apply to the SBA for low-interest federal disaster loans. Apply online here.

  • SBA’s Economic Injury Disaster Loans offer up to $2 million for working capital to help support small businesses overcome temporary loss of revenue.
  • These loans may be used to pay fixed debts, payroll, accounts payable and other bills that can’t be paid because of the disaster’s impact. The interest rate is 3.75% for small businesses and 2.75% for non-profits.
  • SBA offers long-term loans up to a maximum of 30 years. Terms are determined on a case-by-case basis, based upon each borrower’s ability to repay.
  • Updates COVID-19 resources are available on the SBA site or call the SBA Customer Service Center at (800) 877-8339.


American Medical Association (AMA)
NC Medicaid/CCNC/AHEC Health Care Professionals Webinar Series

Medicaid policy changes and implementation recommendations
First and third Thursday of the month from 5:30 p.m. to 6:30 p.m.

First Thursday: Medicaid Managed Care Fireside Chat Series
Next Webinar: December 3, 2020 (Topic: Beneficiary Attribution)

Register: Medicaid Managed Care Fireside Chat Series

  • October 1, 2020 - Medicaid Managed Care: recording, transcript, slide deck
  • November 5, 2020 - Advanced Medical Home: recording, transcript, slide deck
  • December 3, 2020 - Beneficiary Attribution: recording, transcript, slide deck
  • January 7, 2021 - Policy Approvals, Process Changes, and Appealsrecording, transcript, slide deck
  • February 4, 2021 - Value-based Payment/Advanced Payment Models & Qualityrecording, transcript, slide deck

Third Thursdays: Clinical Quality Focus Fireside Chat Series
Next Webinar: November 19, 2020 (Women's Health)

Register: Clinical Quality Focus Fireside Chat Series 

Please send any questions for subject matter experts to before 5 p.m. on the Wednesday preceding the webinar.


Navigating COVID-19 Series

In Partnership with CCNC, CCPN, NC AHEC, NCAFP, NCPeds, NCPA
Last Tuesday of every month
Next Webinar: TBD - Cancelled through the end of 2020

6:00 p.m. to 7:00 p.m.

Click here to Connect!

Or dial 646-558-8656 using Webinar ID: 131 899 801

Friday Office Hours for Providers

Weekly Forum for Providers
Fridays from 12:30 to 1:30 p.m.

Click here to Connect!

Or or dial 646-558-8656 using webinar ID 705-979-628

Send any questions to before 5 p.m. on the Wednesday preceding the webinar.

American Academy of Family Physicians

COVID-19 Testing: Fundamentals & Application to Practice

Copyright © 2020 American Academy of Family Physicians. All rights reserved.
NC AHEC and the Office of Rural Health (ORH)

Telehealth Virtual Office Hours Series

ORH Webinar

State Emergency Response Team PPE Process

CDC Webinar

Optimization Strategies for Healthcare Personal Protective Equipment (PPE)

NCGrowth Webinar

How to Apply for U.S. Small Business Administration Disaster Recovery Loans


Watch this space for ongoing updates and changes impacting CCNC and NC Medicaid operations. Be safe and be prepared!


Questions and Concerns?

Email CCNC Support


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