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Information on Coronavirus (COVID-19): Learn More

Coronavirus (COVID-19) Information

Coronavirus (COVID-19) Information


The COVID-19 pandemic has presented North Carolina healthcare providers with an unprecedented public health challenge.

CCNC and NC AHEC want to support providers in this difficult time. On this webpage and the pages below, you will find a variety of information that we hope will support your efforts to address the pandemic. We will endeavor to keep this information up-to-date and address new challenges as they arise. If you have suggestions on additional content for this website, please let us know.



The NC Department of Health and Human Services has released additional information as North Carolina prepares to begin distribution of COVID-19 vaccines. For general information from the state on the vaccine, click here. For information on priority populations in NC, please see this infographic. For a list of frequently asked questions about the vaccine, click here

COVID- 19 Vaccination 101 presentation - NEW and updated - downloadable PDF vaccination overview that includes links to tools, flyers and infographics explaining the process. 

North Carolina’s updated phases include:

  • Phase 1:  Health care workers fighting COVID-19 & Long-Term Care staff and residents
  • Phase 2:  Adults 65 years or older
  • Phase 3:  Frontline essential workers
  • Phase 4:  Adults at high risk for exposure and increased risk of severe illness
  • Phase 5:  Everyone who wants a safe and effective COVID-19 vaccination

More detailed information is available at and in the resources below:




  • Where to Find COVID-19 Vaccine in North Carolina
    • NCDHHS Find your Spot site
    • Phase 1A providers seeking to be vaccinated should contact their local health department or hospital system.  If these organizations can't help you, send an email to for assistance.
  • Information on COVID-19 Approved Vaccines and Vaccine Candidates (including expected doses and storage requirements) – American Society of Health System Pharmacists
  • Technical/clinical resources from federal and state authorities and health care organizations 
  • For information on Webinars covering COVID-19 Vaccination, please see the Provider Webinar section below.

Patient-facing Resources

  • Presentation COVID-Vaccination 101 (English / Spanish)
  • Frequently Asked Questions (English / Spanish)
  • Videos on Vaccine Rollout
    • NCDHHS Secretary Mandy Cohen shares information on the COVID-19 vaccine rollout plan (30-second)
    • NCDHHS Deputy Secretary Ben Money shares information on the COVID-19 vaccine rollout plan (30-second)

Still have questions about COVID-19 Vaccination?

Email CCNC Support!      Email NCAHEC Support!





Community Care of North Carolina



In order to reduce the spread of the COVID-19 to citizens and health care providers across North Carolina, the NC DHHS is implementing some important changes to Medicaid Billing policies. Please see the links below for their latest releases.

For information about Medicaid coding for telehealth and COVID-19, contact NC DHHS.

Community Care of North Carolina






American Academy of Family Physicians


Mid-Atlantic Telehealth Regional Consortium


American Academy of Pediatrics


Rural Health





NC DHHS has published guidance on requesting PPE from the state. The link to this information can be found here.

The guidance states, “If after implementing and exhausting all conservation measures, your health care agency or facility is in critical need of PPE supplies, please go to the corresponding link below to detail those needs for PPE ONLY. 

Since community based clinician practices do not fall under EMS, Skilled Nursing, or Hospital, the “other health care facility” link should be used.

The link to request healthcare consumable resources is here: COVID-19 North Carolina All Providers Healthcare Resource Request Form.

What to Do if You NEED PPE

COVID-19 Testing
Provider Resources & Guidance


Patient Education
Provider Social Media Materials


Community Care of North Carolina




Resources from Provider/Academic Organizations

The following are unofficial resources generated by provider organizations and academic organizations. Use at your own risk and contact regulatory authorities like NC DHHS or CDC if you have detailed questions. Note: The provision of services under these codes may require you to establish new workflows and clinical processes. Your local CCNC and AHEC staff are available to assist you in implementing these new processes.

Community Care of North Carolina




Additional Resources


If you have questions related to pharmacy, please contact Patrick Brown.

Community Care of North Carolina
  • CARES Financial Tip Sheet 
  • Check the webinar section of this site for the recent SBA presentations on small business resources


Federal Legislation on COVID-19


Small Business Administration (SBA)

Businesses economically impacted by COVID-19 can apply to the SBA for low-interest federal disaster loans. Apply online here.

  • SBA’s Economic Injury Disaster Loans offer up to $2 million for working capital to help support small businesses overcome temporary loss of revenue.
  • These loans may be used to pay fixed debts, payroll, accounts payable and other bills that can’t be paid because of the disaster’s impact. The interest rate is 3.75% for small businesses and 2.75% for non-profits.
  • SBA offers long-term loans up to a maximum of 30 years. Terms are determined on a case-by-case basis, based upon each borrower’s ability to repay.
  • Updates COVID-19 resources are available on the SBA site or call the SBA Customer Service Center at (800) 877-8339.


American Medical Association (AMA)
NC Medicaid/CCNC/AHEC Health Care Professionals Webinar Series

Medicaid policy changes and implementation recommendations
First and third Thursday of the month from 5:30 p.m. to 6:30 p.m.

First Thursday: Medicaid Managed Care Fireside Chat Series
Next Webinar: February 4, 2021 (Topic: Value-based Payment/Advanced Payment Models)

Register: Medicaid Managed Care Fireside Chat Series

  • October 1, 2020 - Medicaid Managed Care: recording, transcript, slide deck
  • November 5, 2020 - Advanced Medical Home: recording, transcript, slide deck
  • December 3, 2020 - Beneficiary Attribution: recording, transcript, slide deck
  • January 7, 2021 - Behavioral Healthrecording, transcript, slide deck
  • February 4, 2021 - Value-based Payment/Advanced Payment Models & Qualityrecording, transcript, slide deck
  • March 4, 2021 - Policy Approvals, Process Changes, and Appealsrecording, transcript, slide deck

Third Thursdays: Clinical Quality Focus Fireside Chat Series
Next Webinar: January 21, 2021 (COVID-19 Vaccination)

Register: Clinical Quality Focus Fireside Chat Series 

Please send any questions for subject matter experts to before 5 p.m. on the Wednesday preceding the webinar.


COVID-19 Office Hours Webinars

Presented by NC DHHS

  • December 15, 2020: COVID-19 Vaccine: What North Caroline Practices Need to Know: slide deck 
  • January 5, 2021: COVID-19 Vaccine Distribution Plan Update: recordingslide deck

Advanced Medical Home Webinar Series

Hosted by NC AHEC
Second Thursday of every month until May 2021
Next Webinar: AMH #2 January 14, 2021

5:30 p.m. to 6:30 p.m.

Click here to Register!

  • AMH #1 December 10: recording, transcript, slide deck

Navigating COVID-19 Series

In Partnership with CCNC, CCPN, NC AHEC, NCAFP, NCPeds, NCPA
Last Tuesday of every month
Next Webinar: Tuesday, January 26
(COVID-19 Vaccination Best Practices)

6:00 p.m. to 7:00 p.m.

Click here to Connect!

Or dial 646-558-8656 using Webinar ID: 131 899 801

Friday Office Hours for Providers

Weekly Forum for Providers
Fridays from 12:30 to 1:30 p.m.

Click here to Connect!

Or or dial 646-558-8656 using webinar ID 705-979-628

Send any questions to before 5 p.m. on the Wednesday preceding the webinar.

American Academy of Family Physicians

COVID-19 Testing: Fundamentals & Application to Practice

Copyright © 2020 American Academy of Family Physicians. All rights reserved.
NC AHEC and the Office of Rural Health (ORH)

Telehealth Virtual Office Hours Series

ORH Webinar

State Emergency Response Team PPE Process

CDC Webinar

Optimization Strategies for Healthcare Personal Protective Equipment (PPE)

NCGrowth Webinar

How to Apply for U.S. Small Business Administration Disaster Recovery Loans


Important sites for keeping up with general COVID-19 developments are:

NC Department of Health and Human Services (NC DHHS)

Centers for Disease Control and Prevention (CDC) 

Centers for Medicare and Medicaid Services

North Carolina AHEC


Watch this space for ongoing updates and changes impacting CCNC and NC Medicaid operations. Be safe and be prepared!


Questions and Concerns?

Email CCNC Support


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