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The Center for Community-Based Primary Care: Learn More

Coronavirus (COVID-19) Information


The COVID-19 pandemic presented North Carolina healthcare providers with an unprecedented public health challenge. CCNC and the North Carolina Department of Health and Human Services want to support providers throughout this difficult time. On this webpage and the pages below, you will find a variety of information that we hope will support your efforts to address the pandemic. We will endeavor to keep this information up-to-date and address new challenges as they arise. If you have suggestions on additional content for this website, please let us know.



The NC Department of Health and Human Services has released additional information as North Carolina prepares to begin distribution of COVID-19 vaccines. For general information from the state on the vaccine, click here (English / Spanish). For information on priority populations in NC, please see this infographic. For a list of frequently asked questions about the vaccine, click here

COVID- 19 Vaccination 101 presentation - NEW and updated - downloadable PDF vaccination overview that includes links to tools, flyers and infographics explaining the process. 

Use the Find My Vaccine Group tool to find out when you are eligible to get your vaccine. North Carolina’s updated phases include:

  • Phase 1:  Health care workers fighting COVID-19 & Long-Term Care staff and residents
  • Phase 2:  Adults 65 years or older
  • Phase 3:  Frontline essential workers
  • Phase 4:  Adults at high risk for exposure and increased risk of severe illness
  • Phase 5:  Everyone who wants a safe and effective COVID-19 vaccination

More detailed information is available at (also available in Spanish) and in the resources below:




  • Where to Find COVID-19 Vaccine in North Carolina
    • NCDHHS Find My Vaccine Group site
    • Phase 1A providers seeking to be vaccinated should contact their local health department or hospital system. If these organizations can't help you, send an email to for assistance.
  • Information on COVID-19 Approved Vaccines and Vaccine Candidates (including expected doses and storage requirements) – American Society of Health System Pharmacists
  • Technical/clinical resources from federal and state authorities and health care organizations 
  • For information on Webinars covering COVID-19 Vaccination, please see the Provider Webinar section below.

Patient-facing Resources

  • Presentation COVID-Vaccination 101 (English / Spanish)
  • Frequently Asked Questions (English / Spanish) - updated January 22, 2021
  • FAQs on Face Coverings
  • What Are We Learning About Children and COVID-19 (Spanish)
  • Video on vaccines, tools for understanding vaccine groups and resources for finding vaccine locations (Spanish)
  • Videos on Vaccine Rollout
    • NCDHHS Secretary Mandy Cohen shares information on the COVID-19 vaccine rollout plan (30-second)
    • NCDHHS Deputy Secretary Ben Money shares information on the COVID-19 vaccine rollout plan (30-second)

Still have questions about COVID-19 Vaccination?

Email CCNC Support!      Email NCAHEC Support!





Community Care of North Carolina

In order to reduce the spread of the COVID-19 to citizens and health care providers across North Carolina, the NC DHHS is implementing some important changes to Medicaid Billing policies. Please see the links below for their latest releases.

For information about Medicaid coding for telehealth and COVID-19, contact NC DHHS.

Community Care of North Carolina






American Academy of Family Physicians


Mid-Atlantic Telehealth Regional Consortium


American Academy of Pediatrics


Rural Health





NC DHHS has published guidance on requesting PPE from the state. The link to this information can be found here.

The guidance states, “If after implementing and exhausting all conservation measures, your health care agency or facility is in critical need of PPE supplies, please go to the corresponding link below to detail those needs for PPE ONLY. 

Since community based clinician practices do not fall under EMS, Skilled Nursing, or Hospital, the “other health care facility” link should be used.

The link to request healthcare consumable resources is here: COVID-19 North Carolina All Providers Healthcare Resource Request Form.

What to Do if You NEED PPE

COVID-19 Testing


Provider Resources & Guidance


Patient Education
Provider Social Media Materials


Community Care of North Carolina




Resources from Provider/Academic Organizations

The following are unofficial resources generated by provider organizations and academic organizations. Use at your own risk and contact regulatory authorities like NC DHHS or CDC if you have detailed questions. Note: The provision of services under these codes may require you to establish new workflows and clinical processes. Your local CCNC and AHEC staff are available to assist you in implementing these new processes.

Community Care of North Carolina




Additional Resources


If you have questions related to pharmacy, please contact Patrick Brown.

Community Care of North Carolina
  • CARES Financial Tip Sheet 
  • Check the webinar section of this site for the recent SBA presentations on small business resources


Federal Legislation on COVID-19


Small Business Administration (SBA)

Businesses economically impacted by COVID-19 can apply to the SBA for low-interest federal disaster loans. Apply online here.

  • SBA’s Economic Injury Disaster Loans offer up to $2 million for working capital to help support small businesses overcome temporary loss of revenue.
  • These loans may be used to pay fixed debts, payroll, accounts payable and other bills that can’t be paid because of the disaster’s impact. The interest rate is 3.75% for small businesses and 2.75% for non-profits.
  • SBA offers long-term loans up to a maximum of 30 years. Terms are determined on a case-by-case basis, based upon each borrower’s ability to repay.
  • Updates COVID-19 resources are available on the SBA site or call the SBA Customer Service Center at (800) 877-8339.


American Medical Association (AMA)



Watch this space for ongoing updates and changes impacting CCNC and NC Medicaid operations. Be safe and be prepared!


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Questions and Concerns?

Email CCNC Support                          Email NC AHEC Support