Skip to main content

Information on Coronavirus (COVID-19): Learn More

map in videoCCNC in 90 seconds: who we are, what we do, and the problems we solve.
Click Here

Coronavirus (COVID-19) Information

Coronavirus (COVID-19) Information

Confirmed cases of the novel Coronavirus (COVID-19) are rising in North Carolina and that trend will likely accelerate as test kits become more available. This will put a great deal of pressure on healthcare providers and challenge them to operate in new ways.
CCNC and NC AHEC want to support providers in this difficult time. We will be monitoring Coronavirus developments closely and sharing information and workflow guidance with healthcare providers as quickly as we can. On this page you will find both general information about the Coronavirus and specific information including coding suggestions for healthcare providers serving Medicaid beneficiaries.


Two important sites for keeping up with general Coronavirus developments are:

NC Department of Health and Human Services (NC DHHS)

Centers for Disease Control and Prevention (CDC) 

Centers for Medicare and Medicaid Services


In order to reduce the spread of the Coronavirus to citizens and health care providers across North Carolina, the NC DHHS is implementing some important changes to Medicaid Billing policies. Please see the links below for their latest releases.

For information about Medicaid coding for telehealth and COVID-19, contact NC DHHS here.

These are unofficial resources generated by provider organizations and academic organizations. Use at your own risk and contact regulatory authorities like NC DHHS or CDC if you have detailed questions.

Testing for COVID-19: University of Washington Resource Site

Testing for COVID-19: Commercial Carriers


Note: The provision of services under these codes may require you to establish new workflows and clinical processes. Your local CCNC and AHEC staff are available to assist you in implementing these new processes.

Other links of interest to pharmacists:

If you have questions related to pharmacy, please contact Patrick Brown.


Federal Legislation on COVID-19

Small Business Administration (SBA)

Businesses economically impacted by COVID-19 can apply to the SBA for low-interest federal disaster loans. Apply online here.

  • SBA’s Economic Injury Disaster Loans offer up to $2 million for working capital to help support small businesses overcome temporary loss of revenue.
  • These loans may be used to pay fixed debts, payroll, accounts payable and other bills that can’t be paid because of the disaster’s impact. The interest rate is 3.75% for small businesses and 2.75% for non-profits.
  • SBA offers long-term loans up to a maximum of 30 years. Terms are determined on a case-by-case basis, based upon each borrower’s ability to repay.

The U.S. Chamber of Commerce has issued this cheat sheet to help small businesses and self-employed individuals prepare to file for a loan.*

*This information is constantly updated so please communicate directly with your accountants and banks for the latest.

Updates COVID-19 resources are available on the SBA site or call the SBA Customer Service Center at (800) 877-8339.

Be sure to check the Webinar section of this site for the recent SBA presentation on small business resources.

NC Medicaid/CCNC/AHEC Webinar

Medicaid policy changes and implementation recommendations
Thursdays from March 19 through April 30, 2020
5:30 p.m. to 6:30 p.m.

Click here to register for the series!

Send any questions for subject matter experts to before 5 p.m. on the Wednesday preceding the webinar.

Information from April 2 webinar

Information from March 26 webinar

NC AHEC and the Office of Rural Health (ORH)

Telehealth Virtual Office Hours Series
Mondays from March 30, 2020
12:00 p.m. to 1:00 p.m.

Click here to Connect!

Or dial 646-558-8656 using Webinar ID: 985 104 650

Send any questions for DPH subject matter experts to by Friday at noon.

CDC Clinician Outreach and Communication Activity

Clinical Management of Critically Ill Adults with COVID-19
Thursday, April 2 from 2:00 to 3:30 p.m.

Click here to Connect!

Or or dial 646-828-7666 using webinar ID 161-333-4029

DPH and NC AHEC Webinar

Weekly Forum for Providers
Fridays from 12:30 to 1:30 p.m.

Click here to Connect!

Or or dial 646-558-8656 using webinar ID 705-979-628

Send any questions for DPH subject matter experts to before 5 p.m. on the Wednesday preceding the webinar.

NC DHHS Webinar

COVID-19 Ambulatory Testing and Management Guidance

Information from March 24 webinar

CDC Webinar

Optimization Strategies for Healthcare Personal Protective Equipment (PPE)

Information from March 25 webinar

NCGrowth Webinar

How to Apply for U.S. Small Business Administration Disaster Recovery Loans

Information from March 26 webinar


Watch this space for ongoing updates and changes impacting CCNC and NC Medicaid operations. Be safe and be prepared!

Questions and Concerns?

Email CCPN Support