The new staff of CCNC’s Call Center has begun monitoring real-time Emergency Department data to identify opportunities for targeted telephone outreach to high utilizers of ED services, especially patients who appear to be presenting with non-emergent conditions. The program will be piloted in two CCNC networks initially, impacting patients in Mecklenburg, Gaston and Lincoln Counties. Call center staff (see below for staff announcements) will identify barriers to more appropriate treatment options and promote medical homes for. Chief targets for outreach are Treo “high preventables” and ABD non-duals.
Learn more about CCNC's telephonic support program here.